New Release - 311 Call Center Operating Under New Hours

City of Rochester

News Release

(Tuesday, July 16, 2013) – The City 311 Call Center is now open from 6:30 a.m. to 11 p.m. Monday through Friday and from 7 a.m. to 11 p.m. Saturday and Sunday. Rochester Police Department Public Safety Aides will continue to take calls for non-emergency police matters via 311 on a 24-hour basis.

Those who call 311 after hours will hear the following message and instructions English and Spanish:

“Thank you for calling the City of Rochester 311 Call Center. If this is a police, fire or medical emergency, please hang up and dial 911. If this is a Rochester Police Department non-emergency matter, please press 1. For all other concerns the office is now closed. Normal business hours are Monday through Friday 6:30 a.m. to 11 p.m., Saturday and Sunday 7 a.m. to 11 p.m.”

The 311 Call Center will continue to be closed on the following holidays: New Years Day, Thanksgiving and Christmas.

During normal business hours, the 311 Call Center will continue to provide citizens with a way to make ““One Call to City Hall,” offering immediate and convenient assistance with any need related to City services and information. To reach the 311 Call Center from outside city limits, call (585) 428-5990.

News Media: For more information, contact John Merklinger, Director of Emergency Communications, at 528-2207.