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City of Rochester

Neighborhood and Business Development Customer Service Survey

One of the objectives of the Department of Neighborhood and Business Development is to provide a superior level of customer service. Your feedback telling us what is going well and what needs improvement is essential to our success in serving you better. Please take a moment to complete the following survey.  Thank you for your participation. 

Please describe the nature of your contact with our Department:

Date of Visit/Contact: 
 

 
Time of Visit/Contact: 
 

 
Associate Name, if known, that assisted you:      

Planning & Zoning
 
 

 
Business & Housing Development        
 
 

 
Neighborhood Service Centers
 
 

 
Inspection & Compliance Services
 

 

 
Commissioner/Administration & Finance   
 
      
 

 

Please choose from the following as appropriate:

Staff was courteous and helpful:                         
 

 

 
Staff provided complete, accurate information
 

 

 
A timely response was provided
 

 

 
My overall experience was positive 
 

 

 

Additional Feedback

Please describe your experience with our Department:

 

As a result of your experience with us, are there service related improvements you would recommend?

 

Contact information (Optional, for follow up purposes only): 

Name              
Email             
Phone             
Street             
City             
Zip             

      

If you require any further assistance or require any additional information, please contact Cheryl Hickey at
(585) 428-6883.

 

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