Office of Constituent Services

Mayor's Office of Constituent Services Poster

Tracey Miller, Assistant to the MayorDirector's Message

The Mayor's Office of Constituent Services (OCS) is here for you.

As Mayor Warren's personal representatives to the community, we provide an immediate response to concerns raised by our customers to ensure City services are delivered properly. The OCS  works exclusively on behalf of city residents and community groups to coordinate the missions of Mayor Warren's Administration, the Rochester City Council, other governmental and social agencies and the faith community to ensure that City government is working as efficiently and as effectively as possible for the citizens they serve. OCS provide information on a variety of issues to residents and make referrals to external agencies and community groups as necessary.

Please, feel free to contact the Mayor's Office of Constituent Services to learn how we can be of service to you!

Contact Information

Office of Constituent Services
City Hall
30 Church St. Rochester NY, 14614
(585) 428-7045

Scheduling the Mayor

If you would like to invite the Mayor to an event, please send an email to

OCS Programs

Under the direction of Mayor Warren, OCS staff works also develops community-outreach projects and initiatives designed to enhance the lives of Rochester residents.

 Books and Bears

Give a bear hug or a quiet moment of reading to our youngest residents by donating new books or stuffed Teddy bears  to the Rochester Police Department. These small gifts will then be offered to small children who experience or witness domestic violence or some other traumatic event. Learn More

Clergy on Patrol

Clergy on Patrol is a partnership between the Rochester Police Department (RPD) and the local clergy. RPD officers walk the neighborhoods with members of the Clergy to help build relationships with members of the local community. The program is not restricted to clergy. Citizens of any faith or philosophy are welcome to volunteer. Learn More


FAFSA Fest is an annual series of events in that will bring local volunteers to locations around the city to help students and families complete their FAFSA (Free Application for Federal Student Aid) forms in a computer lab, answer to financial aid questions and provide individual counseling to understanding college costs. Food and refreshments will be provided. Volunteers include financial aid counselors from local colleges, accountants and attorneys. Learn More

Healthy Living Made Easy 

In creating the Healthy Living Made Easy Guide, Mayor Lovely Warren in partnership with Monroe County, has brought together a number of groups, including Foodlink, Legal Assistance of Western New York (LawNY) and Lifespan, to make it easier for senior citizens to find and access fresh fruits and vegetables as well as encourage them to apply for SNAP benefits.

The Healthy Living Made Easy Guides are available in English and Spanish, and include the income guidelines and a informational booklet containing services offered to senior citizens by Monroe County. Learn More>>

The Inspiring Success Series

The Inspiring Success series for young men and women are signature events developed by Mayor Lovely Warren to further cultivate the greatness and potential of young men and women in the City of Rochester. These FREE events provide the opportunity to gain invaluable life skills through networking, as well as access to premier educational opportunities. Learn More>>

Lunch with the Mayor

Mayor Lovely Warren believes it is vital to show our young people that they are important and have a part to play in our community. That’s why she launched  Lunch with the Mayor.

Lunch with the Mayor gives Mayor Warren an opportunity to visit area schools to have lunch with our students and answer questions they may have. Lunch with the Mayor is a special program designed to show students Mayor Warren cares about them and that she believes in them. Learn More>>

 My Brother's Keeper Initiative

The MBK community challenge encourages local leaders and their respective communities to come together to develop and implement a coherent “cradle-to-college-and-career strategy” for improving the life outcomes of all young people. It promotes using existing evidence-based and data-driven strategies to develop a long-term and sustainable strategic action plan. It calls on leaders to identify and partner with all community stakeholders in order to assess the local needs and existing assets, determine collective priorities, and set common goals for improvement. Learn More>>

Pillars of Hope

Pillars of Hope are local African-American and Hispanic professionals who volunteer to visit city schools, share their experiences and provide positive support to the students.

A Pillars Team “adopts” an elementary or middle school and implements activities for the purpose of: 

  • Instilling and increasing the love of learning. 
  • Sharing their personal journeys in pursuit of their own education. 
  • Sharing strategies to overcome challenges. 
  • Imparting knowledge regarding their various career options. 
  • Supporting the school’s teachers and administration. 

Pillars of Hope reconnect our communities' role models with our community's children by sharing a simple message of hope: “We’ve done it, and so can you".  Learn More>> 

Reach Higher

In 2014, First Lady Michelle Obama launched a new initiative in an effort to inspire young people across the United States to take charge of their future by pursuing opportunities past high school. Whether a professional training program, a community college or a four-year college or university suits you, Reach Higher aims to ensure that all young people understand what they need to complete their education through exposing them to college and career opportunities.

On College Signing Day, Mayor Lovely Warren celebrates our city’s college-bound high school seniors by participating in the #ReachHigher social media campaign. Learn More>>

Sign up for Health Insurance Under the Affordable Care Act

The Central Library, select City branch libraries and R-Centers will host numerous events offering information and individualized help with using the Health Insurance Marketplace, which helps the uninsured to enroll in health coverage.

HealthCare Navigators from Trillium Health, Law New York and Coordinated Care Services, Inc will give free, in-person application assistance to individuals and families at initial enrollment and when renewing coverage. Learn More

Story Time with Style

Mayor Lovely A. Warren and many community partners hope to increase recreational reading by offering children books in a comfortable setting--local beauty salons and barber shops.

Participating salons and barbershops in the city of Rochester are hosting bookshelves filled with children’s books that have been provided by our community partners. The ultimate hope is that boys and girls will continue to associate waiting with reading and chose to do so whenever the opportunity presents itself. Learn More>>


OCS Staff 

 Tracey Miller Tracey Miller
Assistant to the Mayor Learn more>>
Clergy on Patrol
Books and Bears
Lunch with the Mayor
The Inspiring Success Series  
 Andres Rau  Andreas Rau
Executive Staff Assistant Learn more>>
Northwest and Southeast Neighborhoods
Liaison to the International Community
Healthy Living Made Easy
Liaison to the LGBT Community
(585) 428-6745
 Briana Chamberlain  Briana Chamberlain
Municipal Assistant
Story Time with Style
(585) 428-7223
 Morgan Barron  Morgan Barron
AmeriCorps VISTA Member
Mayor’s Office Young Professionals
Development Connection
(585) 428-5973
 Liliana Liliana Ruiz
Executive Staff Assistant
J.U.S.T. L.A.W.
Sign up for Health Insurance Under the Affordable Care Act
(585) 428-6588
 Ayriona  Ayriona Winston
Undergraduate urban Fellow Learn More >>>
Story Time With Style
(585) 428-6416