Rochester Animal Services Community Outreach and Pet Owner Support

Supporting Pet Owners Amy at door with Lercy and Coral 2

Field Services personnel engage in proactive efforts to share information and free services to pet owners to support the human-animal bond.

Our Animal Services Officers (ASOs) conduct non-enforcement and preventative patrols on a regular basis, during which they visit neighborhoods and chat with citizens about their pets or their concerns. 

Outreach and Support Specialists and ASOs also engage in door-to-door visits in specific focus areas. This proactive approach follows the Humane Society of the United States Pets for Life model and involves non-judgmental communication, building relationships, offering services and sharing information to remove barriers to pet resources for pet owners. Our Pet Safety Net program provides temporary housing for pets of people experiencing crises. We apply a case management approach to address each person and pet as an individual. 


COVID19 & Pet Support

As part of our COVID19 response plan, with spay-neuter surgeries temporarily on hold, we have shifted to call-ahead drop-off of pet food and supplies for pet owners struggling with finances and access to pet resources. COVID delivery 2