City of Rochester
News Release
(Sunday, June 14, 2020) – Mayor Lovely A. Warren announced today that City Hall and the offices that host the Traffic Violations Agency and Bureau of Parking will begin offering in-person customer service on a limited basis beginning Monday, June 15.
“As the City of Rochester continues to move through the phased re-opening in Gov. Cuomo’s NY Forward plan, we will make every effort to methodically expand the scope of our service delivery to meet the needs of every customer while keeping our employees and visitors safe and healthy,” said Mayor Warren. “Outstanding customer service is the hallmark of our operations and a vital component of our efforts to provide more jobs, safer and more vibrant neighborhoods and better educational opportunities.”
The Rochester Police Department Headquarters Desk at the Public Safety Building, 185 Exchange Blvd., will continue to serve customers in person, including those who want to post bail for inmates in the Monroe County Jail, processing accident reports and assisting residents who need to talk to a police officer.
The self-service drop boxes at City Hall and the Neighborhood Service Centers remain in operation. Other services continue to be available online. Information on updates related to the response to the pandemic can be found at
cityofrochester.gov/coronavirus/.
Visitors to City facilities will be required to adhere to State social distancing guidelines.
The following in-person services will be added Monday.
Rochester City ClerkThe Rochester City Clerk’s Licensing Office, Room 100A, will be reopening from 10 a.m. to 3 p.m. Mondays, Wednesdays and Fridays for some of the licenses it processes. The following services will be available for walk-in services on Mondays, Wednesdays and Fridays: Commissioner of Deeds applications; Dog License Applications; and Sexually Oriented Business License applications for managers and employees. The following services are available by appointment only: Animal and Poultry License; Domestic Partnership Certificate; Domestic Partnership Termination; Hotel/Motel/van License; Livery License; Passports; Solicitor license; Taxicab Driver License; and Taxicab Hackplate License. Call 428-6617 to schedule an appointment.
Neighborhood and Business Development
The Department of Neighborhood and Business Development Permit Office will be open from 10 a.m.to 3 p.m. Monday through Friday for self-service, providing application forms for grants and permits related to operating a business, construction, home repairs and licensed trades. Customers can also fill out applications for handicap parking permit and a Department of Environmental Services right-of-way permit in this office. A City employee will be available to offer assistance. NBD staff will also be available for telephone or remote video consultations from 10 a.m. to 3 p.m. Tuesdays and Thursdays. Call 428-7861 to schedule an appointment. To learn more about NBD permits, visit
cityofrochester.gov/NBD/.
Finance DepartmentThe Treasury Bureau will be open to collect payments for taxes and water and refuse fees from 10 a.m. to 3 p.m. Mondays, Wednesdays and Fridays; and from 9 a.m. to noon Tuesdays and Thursdays by appointment only. Please call 428-6940 for appointments.
The Traffic Violations Agency; and the Bureau Of Parking and Municipal Code Violations, both located at 200 E. Main St., will be open for walk-in customers 10 a.m. to 3 p.m. Mondays, Wednesdays and Fridays; and by appointment 9 a.m. to noon Tuesdays and Thursdays to collect payments. Call 428-6555 to schedule an appointment with Traffic Violations Bureau. Parking adjudication hearings are held remotely and can be scheduled by appointment with the Parking Bureau. Call 428-7484 to schedule an appointment with Parking.
Central LibraryThe Central Library on South Avenue will begin accepting returns through the book drop.
###News Media: To learn more, call 311 (428-5990).