RFP - Employee Assistance Program Services

The City of Rochester, New York, (“The City”) is seeking professional services for an Employee Assistance Program (“Provider”) for City employees, excluding police officers and firefighters, and their immediate family members. The Provider shall follow procedures established and implemented by the City. Additionally, services listed may need to be performed during non-traditional business hours to accommodate employees working at a 24-hour operational site.

The Professional Services Agreement resulting from this Request for Proposal shall commence on April 1, 2024 for a term of three (3) years through March 31, 2027, with an option to renew for up to two (2) additional years in one (1) year increments upon agreement of the parties.

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Activity Time Date
RFP Release   October 27, 2023
Deadline for questions   November 6, 2023 
Response for questions submitted   November 14, 2023
Proposals due 5 p.m. EST December 4, 2023
Interviews   Week of December 11-15, 2023
Consultant selection and award notification   December 18, 2023
City Council approval of agreement with consultant   February 2024
Agreement start date   April 1, 2024



All communications by parties who have indicated an intent to submit or have submitted a proposal in response to this RFP (“Respondents”), including any questions or requests for clarifications, submission of the proposal, requests for status updates about the proposal selection process and any other inquiries whatsoever concerning this RFP shall be sent, in writing, to the following City staff person (“City Contact”):

Sarah Cressman
Manager of Labor Relations
City of Rochester Department of Human Resource Management
Email: sarah.cressman@cityofrochester.gov

No contact is permitted with any other City staff member with regard to this RFP during the RFP process unless specifically authorized in writing.  Prohibited contact may be grounds for disqualification.