Office of Constituent Services

Mayor's Office of Constituent Services Poster

Coronavirus response update: Mayor Warren has declared a State of  Emergency which impacts City of Rochester operations. Learn more>> Tracey Miller, Assistant to the Mayor

Director's Message

The Mayor's Office of Constituent Services (OCS) is here for you.

As Mayor Warren's personal representatives to the community, we provide an immediate response to concerns raised by our customers to ensure City services are delivered properly. The OCS  works exclusively on behalf of city residents and community groups to coordinate the missions of Mayor Warren's Administration, the Rochester City Council, other governmental and social agencies and the faith community to ensure that City government is working as efficiently and as effectively as possible for the citizens they serve. OCS provide information on a variety of issues to residents and make referrals to external agencies and community groups as necessary.

Please, feel free to contact the Mayor's Office of Constituent Services to learn how we can be of service to you!

Contact Information

Office of Constituent Services
City Hall
30 Church St. Rochester NY, 14614
(585) 428-7045

Scheduling the Mayor

If you would like to invite the Mayor to an event, please send an email to

OCS Programs

Under the direction of Mayor Warren, OCS staff works also develops community-outreach projects and initiatives designed to enhance the lives of Rochester residents.

 Books and Bears

Give a bear hug or a quiet moment of reading to our youngest residents by donating new books or stuffed Teddy bears  to the Rochester Police Department. These small gifts will then be offered to small children who experience or witness domestic violence or some other traumatic event. Learn More

Clergy on Patrol

Clergy on Patrol is a partnership between the Rochester Police Department (RPD) and the local clergy. RPD officers walk the neighborhoods with members of the Clergy to help build relationships with members of the local community. The program is not restricted to clergy. Citizens of any faith or philosophy are welcome to volunteer. Learn More

Healthy Living Made Easy 

In creating the Healthy Living Made Easy Guide, Mayor Lovely Warren in partnership with Monroe County, has brought together a number of groups, including Foodlink, Legal Assistance of Western New York (LawNY) and Lifespan, to make it easier for senior citizens to find and access fresh fruits and vegetables as well as encourage them to apply for SNAP benefits.

The Healthy Living Made Easy Guides are available in English and Spanish, and include the income guidelines and a informational booklet containing services offered to senior citizens by Monroe County. Learn More>>

J.U.S.T. L.A.W. 

Just Law is a program to educate middle school students about the U.S. legal system with local judges visiting participating schools. It is a collaborative effort to help middle school students in the Rochester City School District better understand the law and our country’s legal system.

The program explores topics including an overview of the U.S. judicial system, the concept of legal literacy, the importance of school attendance, the value of strong writing skills, the significance of the written word in the court system, ways to express concerns, questions, desires and expectations relating to the court system, and career opportunities within the courts. Learn more>>  

Lunch with the Mayor

Mayor Lovely Warren believes it is vital to show our young people that they are important and have a part to play in our community. That’s why she launched  Lunch with the Mayor.

Lunch with the Mayor gives Mayor Warren an opportunity to visit area schools to have lunch with our students and answer questions they may have. Lunch with the Mayor is a special program designed to show students Mayor Warren cares about them and that she believes in them. Learn More>>

Sign up for Health Insurance Under the Affordable Care Act

The Central Library, select City branch libraries and R-Centers will host numerous events offering information and individualized help with using the Health Insurance Marketplace, which helps the uninsured to enroll in health coverage.

HealthCare Navigators from Trillium Health, Law New York and Coordinated Care Services, Inc will give free, in-person application assistance to individuals and families at initial enrollment and when renewing coverage. Learn More

Story Time with Style

Mayor Lovely A. Warren and many community partners hope to increase recreational reading by offering children books in a comfortable setting--local beauty salons and barber shops.

Participating salons and barbershops in the city of Rochester are hosting bookshelves filled with children’s books that have been provided by our community partners. The ultimate hope is that boys and girls will continue to associate waiting with reading and chose to do so whenever the opportunity presents itself. Learn More>>

The Inspiring Success Series

The Inspiring Success series is made up of signature programs developed by Mayor Lovely Warren to further cultivate the greatness and potential of the residents of the City of Rochester. 

These holistic events provide the opportunity to gain invaluable life skills through networking, connection to service providers from the private sector, city and county government and other agencies to help equip program attendees with the knowledge and resources to empower them to make positive changes to their lives personally and professionally. These programs are free or low-cost. 
Learn More>>  

OCS Staff 

 Tracey Miller Tracey Miller
Assistant to the Mayor Learn more>>
Clergy on Patrol
Books and Bears
Lunch with the Mayor
The Inspiring Success Series
    Inspiring Beauty
    The Distinguished Gentleman 
    Inspiring Our Community  
 Liliana Liliana Ruiz
Executive Staff Assistant Learn More>>>
Northeast and Southwest Neighborhood Liaison
Liaison to the Hispanic Community
J.U.S.T. L.A.W.
Sign up for Health Insurance Under the Affordable Care Act
(585) 428-6588
 Ayriona  Ayriona Winston
Undergraduate Urban Fellow Learn More>>>
Story Time With Style
(585) 428-6416