Who is Responsible?
Utility agencies are responsible for maintenance and repair of underground and overhead utilities for both state highways and city streets.
The following table summarizes utility agency responsibilities:
|| City of Rochester, Department of Environmental Services, Bureau of Water & Lighting
|| (585) 428-7500
(including catch basins, and man hole covers)
| Monroe County Department of Environmental Services, Pure Waters
|| (585) 760-7600
| Gas, Electric
|| Rochester, Gas, & Electric Corporation
|| (585) 546-1100
|| Rochester Telephone Company
|| (585) 777-1611
|| Time Warner Communications
|| (585) 756-5000
Call Before You Dig!
To coordinate utility work in public streets, a centralized location service has been established by agencies responsible for work in our streets. Before you dig, call the Underground Facilities Protective Organization at 1-800-962-7962.