Online Payment of Tax and Water Bills, Parking Tickets, and Alarm Permits

Pay your tax bills, water bills, parking violations  or alarm permit renewals online using our secure online bill pay portal. Sign up for Auto Pay, which allows you to set up automatic, recurring payments of tax and/or water bills from a credit card or checking or savings account. Create a user profile to save time with future online transactions. Note: City website server maintenance takes place the 3rd Saturday of every month from 8:00 am until noon. You may find the online payment services unavailable for a brief period during these times. Online payments made today should be credited to your account within two City business days.

Third Party Payment Processor in Use

NOTE: The City uses a third party payment processor for all payments. When you click on any link below you will be brought to a new web Portal to make payments, set up Auto Pay or create a Profile. The top of the page will look like this:

Hamer Page 

The eCitizen Online Bill Pay Portal will be down from 2:30am-3:30am on 01/15/17 for scheduled maintenance. 

CLICK HERE TO OPEN THE eCITIZEN ONLINE BILL PAY PORTAL

If you encounter any problems viewing the portal, please see this page.  

 

On The eCitizen Online Bill Pay Portal You Can:

  • Create and Access your Online Bill Pay Account
  • Pay Your Parking Ticket
  • Pay Your Water Bill
  • Pay Your Taxes
  • Renew Alarm Permits
  • Donate to Rochester Animal Services
  • Donate to Reforest Mount Hope Cemetery
  • Sign up for Direct Pay, which allows you to set up automatic, recurring payments of tax and/or water bills from a credit card or checking or savings account.

Online Payment of Red Light Tickets is Not Available

The online payment for Red Light Tickets is no longer available as of Dec. 30. All payments for Red Light Tickets can be made in person at the Parking Violations Bureau, or can be mailed to the Parking Violations Bureau, located at 42 South Ave., Rochester, NY 14604. Credit cards are accepted in person at the Parking Violations Bureau. Checks and money orders should be made payable to City of Rochester, and should include the Citation Number(s) and License Plate Number(s). Questions about Red Light tickets in the City of Rochester should be directed to the Parking Violations Bureau, at (585)428-7482. Learn more>> 

Convenience fees charged to customers are as follows:

Credit Cards $    0.01 to $100.00 =  $2.75
   $100.01 or greater =  2.75% of total 
Electronic Check eCheck / ACH Transaction Fee $1.00 per check 

Online Payments Comparison Chart

 

Credit Card 

One Time EFT* 

AutoPay** 

Parking Ticket

X

   
Water Bill

X

X

X

Taxes

X

X

X

Alarm Permit Renewal

X

X

 
Animal Services Donations

X

X

 
Reforest Mount Hope Donations

X

X

 

EFT (Electronic Funds Transfer) Payment Types

 

* One Time EFT

Use your checking or savings bank account to pay a tax bill at any time.

** AutoPay

A City program which allows you to sign up to have tax and/or water bills paid directly by EFT from a bank checking or savings account on a recurring, periodic basis.