About the program
Pothole repair is an ongoing aspect of the City of Rochester's street maintenance program. Repairs include the patching of potholes, depressions, bumps, and pavement edge defects to city streets. In most instances, other municipal agencies are responsible for pothole repair on state highways. However, in a few cases the City has this responsibility. Please see State-Owned Streets & Highways: Who Does What? for additional information.
How to report a pothole
Pothole locations may be reported by calling the "One Call to City Hall" 24-hour line at 311 (outside City limits call (585) 428-5990), or online. Pothole repairs are generally completed within 24 to 48 hours on city maintained streets. Pothole complaints that are received by noon will be repaired by the end of the next business day.