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City of Rochester

Neighborhood and Business Development Customer Service Survey

One of the objectives of the Department of Neighborhood and Business Development is to provide a superior level of customer service. Your feedback telling us what is going well and what needs improvement is essential to our success in serving you better. Please take a moment to complete the following survey.  Thank you for your participation. 

Please describe the nature of your contact with our Department:

Date of Visit/Contact: 

Time of Visit/Contact: 

Associate Name, if known, that assisted you:

Planning & Zoning

Business & Housing Development        

Neighborhood Service Centers

Inspection & Compliance Services

Commissioner/Administration & Finance   

Please choose from the following as appropriate:

Staff was courteous and helpful:                         

Staff provided complete, accurate information

A timely response was provided

My overall experience was positive 

Additional Feedback

Please describe your experience with our Department:

As a result of your experience with us, are there service related improvements you would recommend?

Contact information (Optional, for follow up purposes only): 



If you require any further assistance or require any additional information, please contact Cheryl Hickey at
(585) 428-6883.

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