Community Affairs Bureau - Rochester Police Department

Community Affairs Bureau Captain Mura

 The Community Affairs Bureau is temporarily commanded by Captain Mark S. Mura and assists interim Chief of Police Cynthia Herriott-Sullivan in coordinating all communications, public information and community engagement initiatives. The DCCA is the Chief Public Information Officer (PIO) and Recruitment Officer for the Rochester Police Department (RPD). The DCCA commands the Recruitment Unit and Community Policing Unit, which includes the Neighborhood Service Centers (NSC) and Crime Prevention Officers (CPOs). 

As the RPD upholds its motto of "Serving with PRIDE - Professionalism, Respect, Integrity, Dedication, Excellence" in order to forge a stronger bond with the community, the DCCA gives the Chief a viable means of fully engaging with various segments of the community. Typical work activities of the DCCA include: 

  • Directing change management initiatives and developing strategies related to communications and community engagement;
  • Appraising local and national law enforcement issues related to community relations and recommending suitable solutions;
  • Implementing new programs, procedures and policies designed to improve the community's perception and appreciation for the RPD;
  • Meeting with community, business, educational, human service and civic action groups regarding their interaction with the RPD;
  • Representing the RPD to various groups concerned with intergovernmental law enforcement affairs;
  • Researching, developing and implementing effective communication tools to work with the diverse populations the RPD serves;
  • Identifying need, leading development and implementing progressive police training and mentoring programs;
  • Maintaining productive alliances with professional police agencies and other authorities;
  • Reviewing investigations into alleged or apparent discrimination or misconduct by RPD personnel and recommending discipline, training, etc.;
  • Representing the RPD before City Council, the County Legislature and other official entities;
  • Serving as the RPD's Chief Recruitment Officer and directing the Recruitment Unit and overall recruitment efforts to solicit and encourage prospective police officer candidates to seek employment with the RPD;
  • Serving as the RPD's Chief Public Information Officer (PIO) and directing personnel in performing public information duties;
  • Serving as the RPD's Chief Community Affairs Officer, overseeing the City's Neighborhood Service Centers;
  • Directing and coordinating all RPD activities related to social media initiatives.

Blueprint for Engagement - Police/Community Relations Evaluation: Click here to view the Blueprint for Engagement - Evaluating Police/Community Relations Final Report 2017 Document