Nothing says “We’re here to help,” like 311. These three digits on the telephone key pad provide Rochester customers immediate, 24-access to the City government and all of its services. This number works inside the city limits. You can access the same 311 operators from outside the city by calling (585) 428-5990.
One Call to City Hall will enhance our world-class amenities and we know that 311 can make a positive impact on economic development, public safety and education. Whether it’s refuse collection, leaf pickup, sidewalk snow plowing or world-class drinking water, Rochester is a leader in providing quality customer service. 311- One Call to City Hall enhances these amenities by making City government even more accessible.
How Does it Work?
Our live representatives are ready to assist you 24-hours-a-day, seven-days-a-week. Allow us to navigate the system for you to find the answers or the people you need. We will keep track of relevant data from our new 311 Call Center to plan, forecast and budget for improved service delivery. It is our goal is to use 311 information to improve our business processes and provide more efficient service to you.
The US Census is arriving in your mailbox and it is critical to the health of our city! Please fill out and return your census form as soon as possible. It's fast, easy, and safe to complete. Ask your 311 Service Representative for more information, or visit the City of Rochester's Census information page.
Read the frequently asked questions section for more information.
View the 311 brochure...
Visit our Online Service Request Page