City of Rochester Contact Directory
When do I use 311, and when do I use 911?
The 911 service is for emergencies, such as house fires and crimes in progress that require an immediate response by police, fire crews, or an ambulance. For all other city services, dial 311.
Click the button below to learn more about 311 Live, a resource for residents, businesses, and visitors to get information, request services, and report problems within the City of Rochester.
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| Department | Address | Phone |
|---|---|---|
| Emergency & Resource | ||
| Emergencies (Police, Fire, Ambulance) | 911-000-0000 | |
| TTY | 585-428-7600 | |
| 311 | 311-000-0000 | |
| City Government Office, Personnel | ||
| Rochester City Hall | 30 Church Street Rochester, NY, 14614 |
585-428-5990 |
| Mayor's Office | City Hall, Room 307A 30 Church St. Rochester, NY, 14614 |
585-428-7045 |
| Malik D. Evans, Mayor | City Hall Room 308A 30 Church St. Rochester, NY, 14614 |
585-428-7045 |
| Michael Burns, Deputy Mayor, | City Hall Room 205A 30 Church St. Rochester, NY, 14614 |
585-428-7163 |
| Tamara D. Mayberry, Chief of Staff | City Hall Room 205A 30 Church St. Rochester, NY, 14614 |
585-428-6271 |
| John C. Brach, Special Assistant to the Mayor | City Hall Room 308A 30 Church St. Rochester, NY, 14614 |
585-428-7045 |
| Advisor for Violence Prevention | ||
| Victor T. Saunders, Advisor for Violence Prevention | City Hall Room 308A 30 Church St. Rochester, NY, 14614 |
585-428-7406 |
| Rochester City Council | ||
| Miguel Melendez, City Council President | City Hall, Room 301A 30 Church St. Rochester, NY, 14614 |
585-428-7538 |
| City Clerk's Office | ||
| Hazel Washington, City Clerk | City Hall, Room 300A 30 Church St. Rochester, NY, 14614 |
585-428-7421 |
| Licenses and Passports | 585-428-6617 | |
| Neighborhood and Business Development | ||
| Dana K. Miller Commissioner | City Hall, Room 223B 30 Church St. Rochester, NY, 14614 |
585-428-6883 |
| Erik Frisch, Deputy Commissioner | 585-428-6150 | |
| NBD Administration and Finance | 585-428-6780 | |
| Buildings and Compliance, Kurt Martin, Director | 585-428-6520 | |
| Zoning - Matthew Simonis, Manager | 585-428-6914 | |
| Code Enforcement, Anne Wallace, Manager | 585-428-6520 | |
| Lead Paint Inspection | 585-428-6520 | |
| Building Permits | 585-428-6526 | |
| Neighborhood Preservation, Daisy Algarin, Director of Neighborhood Service Centers | City Hall Room 011A 30 Church St. Rochester, NY, 14614 |
585-428-7711 |
| Neighborhood Service Center, Northwest Office Anna Keller, Administrator | 400 Dewey Ave. Rochester, NY, 14613 |
585-428-7199 |
| Neighborhood Service Center, Northeast Office John McMahon, Administrator | 500 Norton St. Rochester, NY, 14621 |
585-428-7660 |
| Neighborhood Service Center, Southwest Office Charles Reaves, Administrator | 923 Genesee St Rochester, NY, 14611 |
585-428-7630 |
| Neighborhood Service Center, Southeast Office Erica Hernandez, Administrator | 320 N. Goodman St. Suite 209 Rochester, NY, 14607 |
585-428-7640 |
| Kevin Kelley, Planning Manager | 585-428-6698 | |
| Building Code Review | ||
| Building Code Review | 585-428-6526 | |
| Handicap Parking Permit | (585) 428-7711 | |
| Department of Human Resource Management | ||
| Rose Nichols, Director | City Hall, Room 103A 30 Church St. Rochester, NY, 14614 |
585-428-7115 |
| City Employment Information | 585-428-7115 | |
| Civil Service Information | 585-428-7240 | |
| Department of Environmental Services | ||
| Kabutey Ocansey, Acting Commissioner | City Hall, Room 300B 30 Church St. Rochester, NY, 14614 |
585-428-6855 |
| City Engineer-Holly E. Barrett, PE Architecture & Engineering, Construction, Maps & Surveys, Sidewalks, Street Lighting, Street Design, Street & Utility Permits | 585-428-6828 | |
| Environmental Quality - Anne Spaulding – Manager of Environmental Quality (Energy & Sustainability, Environmental Remediation, Environmental Compliance | 585-428-7474 | |
| Commercial Refuse | Commercial Refuse 210 Colfax St. Rochester, NY, 14606 |
585-428-8679 |
| Operations – Karen St. Aubin, Director Residential Recycling and Refuse Collection, Fall Leaf Collection, Street Sweeping, Graffiti Removal, Snow & Ice Control for Streets & Sidewalks, Dead Animal Removal, Vacant Lot Maintenance, Pothole Repair, Clean Swe | Operations Center 945 Mt. Read Blvd. Building 200 Rochester, NY, 14606 |
585-428-5990 |
| Buildings and Parks - Brian Liberti, Director Building Operations, Parks Maintenance, Forestry, Downtown District | 2650 Lake Ave. Rochester, NY, 14612 |
585-428-6971 |
| Equipment Services – Scott Corser, Director | Operations Center 945 Mt. Read Blvd. Bldg 100 Rochester, NY, 14606 |
585-428-9650 |
| Water Bureau - Geoffrey Gugel, Director Emergency Services & Water Repairs, Customer Services, Plumber/Contractor Inquiries | Water Bureau 10 Felix St. Rochester, NY, 14608 |
585-428-7500 |
| Water Operations Center/Filtration Plant | Water Operations Center/Filtration Plant 7412 Rix Hill Rd. Hemlock, NY, 14466 |
585-428-7500 |
| Mount Hope Cemetery Jarod Terrell, Manager | 1133 Mt. Hope Ave. Rochester, NY, 14620 |
585-428-7999 |
| Riverside Cemetery Jarod Terrell, Manager | 2650 Lake Ave. Rochester, NY, 14612 |
585-428-7775 |
| Finance Department | ||
| Finance Department | City Hall, Room 109A 30 Church St. Rochester, NY, 14614 |
585-428-7151 |
| City Assessor, Michael S. Zazzara Assessment & Exemption Information | 585-428-7221 | |
| City Treasurer | 585-428-6705 | |
| City Property Tax Information | 585-428-6940 | |
| Interim Parking Director, Sarah Nowack | 585-428-7482 | |
| Court Street Parking Garage | 194 Court St. Rochester, NY, 14604 |
585-546-5120 |
| East End Parking Garage | 475 E. Main St. Rochester, NY, 14604 |
585-325-7860 |
| Genesee Crossroads Parking Garage | 69 Andrews St. Rochester, NY, 14614 |
585-325-5145 |
| High Falls Garage | 210 State St. Rochester, NY, 14604 |
585-454-4490 |
| Sister Cities Parking Garage | 28 N. Fitzhugh St. Rochester, NY, 14614 |
585-423-9837 |
| St. Joseph Parking Garage | 72 N. Clinton Ave. Rochester, NY, 14604 |
585-232-1880 |
| South Avenue Parking Garage | 39 Stone St. Rochester, NY, 14604 |
585-770-2370 |
| Washington Square Parking Garage | 111 Woodbury Blvd. Rochester, NY, 14607 |
585-232-3810 |
| Parking and Municipal Code Violations, Dog Control Notices, Hearing Schedules, Scofflaw Notices | Bureau of Parking 42 South Ave. Rochester, NY, 14604 |
585-428-7484 |
| City Purchasing | City Hall, Room 105A 30 Church St. Rochester, NY, 14614 |
585-428-7041 |
| Information Technology Department | ||
| For questions about the City website, social media accounts or any other City Service, call 311 (or 428-5990 from outside the City). | ||
| Fire Department | ||
| Stefano Napolitano, Interim Chief | Public Safety Building 185 Exchange Blvd. Rochester, NY, 14614 |
585-428-7037 |
| Arson Hotline | 585-232-2828 | |
| Fire Academy | 1190 Scottsville Rd. Rochester, NY, 14624 |
585-753-3731 |
| Smoke Detector Requests | 585-428-1362 | |
| Police Department | ||
| David Smith, Chief | Public Safety Building 185 Exchange Blvd. Rochester, NY, 14614 |
585-428-7033 |
| Administration | 585-428-7210 | |
| Police Complaints (Professional Standards Section) | 585-428-7131 | |
| CrimeStoppers | 585-423-9300 | |
| Drug Hotline | 585-428-6000 | |
| Accident/Criminal Records | 585-428-7493 | |
| Auto Pound/Towed Cars | 585-428-6717 | |
| Family Crisis Intervention (FACIT) | 585-428-7183 | |
| Major Crimes/Missing Persons | 585-428-7157 | |
| Personnel | 585-428-6718 | |
| Recruiting Section | 585-428-6716 | |
| School Crossing Guards | 585-428-7276 | |
| Victim Assistance | 585-428-6630 | |
| Volunteer Coordinator | 585-428-7496 | |
| Arrest Information | 585-428-6702 | |
| Downtown Office | 585-428-9820 | |
| Animal Services - Anastasia Papadoplos, Director of Animal Services | Animal Services Center 184 Verona St. Rochester, NY, 14608 |
585-428-9596 |
| Emergency Communication Department | ||
| Michael Cerretto, Director | ECD 321 W. Main St. Rochester, NY, 14608 |
585-528-2200 |
| Law Department | ||
| Law Department | City Hall, Room 400A 30 Church St. Rochester, NY, 14614 |
585-428-6986 |
| Freedom of Information | 585-428-6986 | |
| Rochester Public Library | ||
| Patricia Uttaro, Library Director | Central Library of Rochester & Monroe County 115 South Ave. Rochester, NY, 14604 |
585-428-7300 |
| Arnett Branch Library Bruce Tehan, Branch Manager | 310 Arnett Blvd. Rochester, NY, 14619 |
585-428-8214 |
| Charlotte Branch Library Dennis Williams, Branch Manager | 3557 Lake Ave. Rochester, NY, 14612 |
585-428-8216 |
| Frederick Douglass Community Library Evanna DiSalvo, Branch Manager | 971 South Ave. Rochester, NY, 14620 |
585-428-8206 |
| Lincoln Branch Library Sarah Lehman, Branch Manager Toy Library at Lincoln Branch | 851 Joseph Ave. Rochester, NY, 14621 |
585-428-8210 |
| Lyell Branch Library Shamika Fusco, Branch Manager | 956 Lyell Ave. Rochester, NY, 14606 |
585-428-8218 |
| Maplewood Community Library Johanna Buran, Branch Manager | 1111 Dewey Ave. Rochester, NY, 14613 |
585-428-8220 |
| Monroe Branch Library Mary Clare Scheg, Branch Manager | 809 Monroe Ave. Rochester, NY, 14607 |
585-428-8202 |
| Sully Branch Library, Maria Heeks-Heinlein, Branch Manager | 530 Webster Ave. Rochester, NY, 14609 |
585-428-8208 |
| Phillis Wheatley Community Library Lori Frankunas, Branch Manager | 33 Dr. Samuel McCree Way Rochester, NY, 14608 |
585-428-8212 |
| Winton Branch Library Kathy Wolf, Branch Manager | 611 N. Winton Rd. Rochester, NY, 14609 |
585-428-8204 |
| Office of Management & Budget | ||
| Suzanne Warren | City Hall, Room 200A 30 Church St. Rochester, NY, 14614 |
585-428-6186 |
| Office of Public Integrity | ||
| Timothy Weir, Director | 185 Allen St, Suite 100 Rochester, NY, 14608 |
585-428-7245 |
| Department of Recreation and Human Services | ||
| Department of Recreation and Human Services | 57 Saint Paul St. Rochester, NY, 14613 |
585-428-6755 |
| Bureau of Recreation | 57 Saint Paul St. Rochester, NY, 14613 |
585-428-6755 |
| Bureau of Human Services | Bureau of Youth Services 57 Saint Paul St. Rochester, NY, 14613 |
585-428-6342 |
| City of Rochester Public Market | ||
| Jim Farr, Director of the Public Market | 280 North Union Street Rochester, NY, 14609 |
(585) 428-6907 |
| R-Centers | ||
| Adams Street R-Center | 85 Adams St. Rochester, NY, 14608 |
585-428-7266 |
| Avenue D R-Center | 200 Avenue D Rochester, NY, 14621 |
585-428-7934 |
| Tyshaun Cauldwell R-Center | 524 Campbell St. Rochester, NY, 14611 |
585-428-7860 |
| Carter Street R-Center | 500 Carter St. Rochester, NY, 14621 |
585-428-7890 |
| Edgerton R-Center Center | 41 Backus St. Rochester, NY, 14608 |
585-428-6769 |
| Flint Street R-Center | 271 Flint St. Rochester, NY, 14608 |
585-428-7001 |
| Genesee Valley Park Arena & Pool John Picone, Director of Athletics and Aquatics | 131 Elmwood Ave. Rochester, NY, 14611 |
585-428-7888 |
| David F. Gantt R-Center | 700 North St. Rochester, NY, 14605 |
585-428-7149 |
| Frederick Douglass R-Center | 999 South Ave. Rochester, NY, 14620 |
585-428-6015 |
| Thomas P. Ryan, R-Center | 530 Webster Ave. Rochester, NY, 14609 |
585-428-7828 |
| Trenton and Pamela Jackson R-Center | 458 N. Clinton Ave. Rochester, NY, 14621 |
585-428-7827 |
| Roxie Ann Sinkler R-Center | 75 Grover St. Rochester, NY, 14611 |
585-428-7827 |
| Bureau of Communications and Special Events | ||
| Barbara Pierce, Director | 30 Church St. Room 202A Rochester, NY, 14614 |
585-428-7405 |
| Office of Special Events | ||
| Kara Osipovitch, Manager | 30 Church St Room 203A Rochester, NY, 14614 |
585-428-6690 |
| Website questions or comments, Matt Driffill, Digital Content Manager | 30 Church St Room 202A Rochester, NY, 14614 |
585-428-6185 |
| Other Agencies | ||
| Rochester City School District | (585) 262-8100 | |
| Federal government departments and agencies | (800) 333-4636 | |
| N.Y. State departments and agencies | (518) 474-8390 | |
| Monroe County departments and agencies | (585) 753-1000 | |
| There are no contacts to display. | ||