Online Payment Portal
Learn More: Online Payment Portal
Disclosure
A charge of $20 shall be imposed for each dishonored check, e-check or other tendered payment submitted to the City of Rochester in accordance with the City Charter §8-23.
eCitizen portal fee schedule
Payment Method | Payment Amount | Fee |
Electronic Check | any | $1.00 |
Credit/Debit Cards | $0.01 to $100.00 | $2.75 |
$100.01 or greater | 2.75% |
Support
For technical support questions regarding your online account, email billpay@ecitizenportal.com or call 1-800-926-3466.
Online payments comparison chart
Bill type | Credit/Debit Card | EFT | Autopay |
Tax bill | X | X | X |
Water bill | X | X | X |
Commercial refuse bill | X | X | X |
Parking ticket | X | ||
Traffic | X | ||
Alarm permit renewal | X | X | |
Donation Type | |||
Animal services donations | X | X | |
Reforest Mount Hope donations | X | X |