Underground and Overhead Utilities
Who is Responsible?
Utility agencies are responsible for maintenance and repair of underground and overhead utilities for both state highways and city streets.
The following table summarizes utility agency responsibilities:
| Service | Agency Responsible | Telephone Number |
| Water | City of Rochester, Department of Environmental Services, Bureau of Water & Lighting | (585) 428-7500 |
| Sewers (including catch basins, and man hole covers) | Monroe County Department of Environmental Services, Pure Waters | (585) 753-7600 |
| Gas, Electric | Rochester, Gas, & Electric Corporation | (585) 546-1100 |
| Telephone | Rochester Telephone Company | (585) 777-1611 |
| Cable | Time Warner Communications | (585) 756-5000 |
Call Before You Dig!
To coordinate utility work in public streets, a centralized location service has been established by agencies responsible for work in our streets. Before you dig, call the Underground Facilities Protective Organization at 1-800-962-7962.