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Water hydrant permit & use

Unauthorized hydrant use

The unauthorized use of a city water hydrant may jeopardize fire fighting capability, create dirty water problems, or result in water main breaks. Residents are encouraged to call the City of Rochester to report situations that may involve the unauthorized use of a hydrant. If chronic misuse of a hydrant occurs, a locking device may be installed on the hydrant to prevent its unauthorized operation. Open hydrant locations may be reported at any time by calling 911.

Other ways to communicate with 911

Monroe County 911 has “Text to 911,” an option for Verizon, T-Mobile, AT&T and Sprint customers who need to contact 911. Monroe County is the first 911 Center in New York State to accept text messages from all four major carriers!

Verizon, T-Mobile, AT&T and Sprint customers in Rochester and Monroe County can now send a short message service (SMS) text message to 911 for emergency help when they are unable to make a 911 voice call.