Commercial Refuse and Recycling Contact Us

We're here to help

Along with our dedicated team of drivers and collectors, our office staff is happy to help set up your account, review your current account for improvement opportunities, or to address any issues you might be having with service. Our staff is committed to providing you with personalized, friendly service that addresses your needs each time you call.

  • New account initiation
  • New customer on-site service assessment
  • Current service changes
  • On-site service analysis
  • Efficiency service analysis
  • Customer service
 Email:Jennifer Cruz, Commercial Accounts Rep.
  • Licensing for private haulers
  • Roll-off scheduling
  • Driver issues or questions
  • Other operational issues
  • Customer service
 Email: Yanira Rodriguez, Administrative Assistant
  • On-call service scheduling
  • Missed pickups
  • Billing questions
  • Customer service
Email: Senior Accounts Clerk
Phone: 585-428-6928


Want to Learn More?

If you'd like to learn more about starting commercial refuse service with the City of Rochester, fill out this form and someone will contact you the next business day.