Non-emergency calls to 911
The Rochester/Monroe County 911 center is different from other agencies because not only do we answer emergency calls, but we also answer certain non-emergency police, fire, and EMS-related calls.
Some non-emergency calls we take
- A citizen needs to contact a police officer regarding an ongoing investigation
- Parking problems
- Barking or annoying dogs
- Police report (i.e.: violation of an order of protection, telephone harassment among others):
- In the city of Rochester, a call is considered a report if the event occurred 5 minutes or more before the 911 call and if any suspects have left the scene.
- In all other towns of Monroe County, a call is a report if the event occurred 15 minutes or more before the call.
Other non-emergency assistance
Teleservice
Teleservice takes over-the-phone non-emergency reports for the Rochester Police Department. A report is defined as an incident that is no longer happening or occurred more than five minutes ago. If you call 911 for a report that gets handled by Teleserve, 911 will simply transfer you to Teleserve to make the report.
311
311 provides provide immediate access to City government and all of its services. Whether its refuse collection, leaf pickup, sidewalk snow plowing or world class drinking water, Rochester is a leader in providing quality customer service. 311 - One Call to City Hall enhances these amenities by making City government even more accessible. Click the button below to learn more about 311.
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