Online Payment Portal
Learn More: Online Payment Portal
Disclosure
A charge of $20 shall be imposed for each dishonored check, e-check or other tendered payment submitted to the City of Rochester in accordance with the City Charter §8-23.
eCitizen portal fee schedule
| Payment Method | Payment Amount | Fee |
| Electronic Check | any | $1.00 |
| Credit/Debit Cards | $0.01 to $100.00 | $2.75 |
| $100.01 or greater | 2.75% |
Support
For technical support questions regarding your online account, email billpay@ecitizenportal.com or call 1-800-926-3466.
Online payments comparison chart
| Bill type | Credit/Debit Card | EFT | Autopay |
| Tax bill | X | X | X |
| Water bill | X | X | X |
| Commercial refuse bill | X | X | X |
| Parking ticket | X | ||
| Traffic | X | ||
| Alarm permit renewal | X | X | |
| Donation Type | |||
| Animal services donations | X | X | |
| Reforest Mount Hope donations | X | X |