A charge of $20 shall be imposed for each dishonored check, e-check or other tendered payment submitted to the City of Rochester in accordance with the City Charter §8-23. 

• Learn more about the eCitizen portal here
• Discover answers to eCitizen portal frequently asked questions here
• Register for the eCitizen portal here
• Returning users sign in here
• For a list of alternative payment options, click here
• Learn more about tax and water billing here

For technical support questions regarding your online account, email billpay@ecitizenportal.com or call 1-800-926-3466.