Water Quality Testing-

The City of Rochester prides itself on providing safe, reliable, high quality water to our customers. We ensure our water is safe from source to tap by conducting over 1,500 physical, chemical and microbiological tests from locations throughout the system each month. Most of these tests are performed in our New York State (NYS) certified laboratory located at the Hemlock Water Treatment Facility. For less routine testing requiring highly specialized equipment, samples are sent to a NYS accredited laboratory under contract with the City.

EPA Compliance & Routine Testing- IMG_0005

The many tests performed on our water each year are reported to the New York State Department of Health and US Environmental Protection Agency. Test results show that our water is in compliance with all drinking water regulations. You can review a summary of these test results in our Annual Water Quality Report

Award Winning- 

The City's Hemlock Water Treatment Facility has received the American Water Works Partnership for Safe Water Director's Award 16 years in a row. This award is given to water plants that meet water quality standards far beyond what is required by Federal regulations. Learn more at: https://www.awwa.org/resources-tools/water-and-wastewater-utility-management/partnership-for-safe-water.aspx  

Get Your Water Tested-

If you have any concerns about water quality at your home or business, our Water Quality Lab staff are able to perform additional testing to determine if there is a problem. Water quality issues we can assist with include taste and odor, discoloration or cloudiness, lead in tap water or general health concerns. To have your water tested, call the laboratory directly at (585) 428-6680 Ext 1 or email us at watertest@cityofrochester.gov .

Important Water Quality Links-

Lead In Drinking Water - Keep Your Water Safe

USEPA Safe Drinking Water Page

Annual Water Quality Report

Coronavirus and Drinking Water: 

The safety of your drinking water is of the utmost importance to the City of Rochester. The City's water treatment processes operate in accordance with EPA regulations that prevent waterborne pathogens such as viruses from contaminating drinking water. The chlorine disinfection used at the City's treatment facilities is very effective at inactivating viruses such as COVID-19. City residents can continue to use and drink water from their tap as usual without risk. If you have additional questions about COVID-19 and drinking water, click here: https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

Re-opening your building after an extended shutdown?

 Click Here for guidance on how to ensure the water in your building is safe for your tenants and employees.


Water Supply