Community Support Team

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Community Support Team

Individuals experiencing crisis should call  585-428-6630 to reach the Community Support Team.

The Community Support (CST) Team is a team of compassionate counselors who provide individuals affected by crisis with a variety of services with the goal of helping to achieve healing through support and planning. 

This team provides community resource and referral services, domestic violence support, short term case management services, after incident/scene response and victim assistance services including applying for burial or counseling funds (if eligible). 

Important Numbers: 



Experiencing a mental health or substance use-related crisis
Experiencing any kind of emotional distress




Willow Domestic Violence Center

(585) 222-7233

District Attorney     

(585) 753-4500

Family Court Domestic Violence Services 

(585) 371-3544

Child Protective Services     

(585) 461-5690

RESTORE Sexual Assault Services

(585) 546-2777



City Court Records 

(585) 371-3417

Monroe County Jail Records 

(585) 753-4135

If you are the victim of a family (domestic) offense, you have the right to: 

  • Bring charges both in Criminal and Family Courts 
  • Request an Order of Protection (OOP), which may require that the offender stop threatening or harming you, or staying away from you entirely  
  • An OOP can be issued in both Criminal Court and Family Court  
  • A Criminal Court may issue an OOP to any victim and/or witness listed on the crime report once an arrest is made and the offender is arraigned before a Criminal Court judge.  
  • You may be eligible in Family Court if you currently are married or ever have been married to the offender, blood relatives, have a child in common, or are current or former intimate partners. 

There are two types of Orders of Protection (OOP): 

  • No Contact OOP: The offender is not to have any contact with the victim. 
  • No Offensive Contact OOP: The offender can have contact with the victim but cannot physically harm, or threaten to harm, the victim.   


To file for a warrant for a person’s arrest, bring your copy of the Crime Report to Room 270 (second floor) of the City Public Safety Building where you can see a police paralegal. Call (585) 428-6571 for general inquiries. 

District Attorney:

The District Attorney's Office (DA's) is the prosecuting attorney who represents the interests of the State and victim concerns throughout the criminal case.
Pre-Trial Release: A defendant is interviewed before and after arraignment to determine eligibility of non-financial release and to assess the defendants likelihood to return to court. 

Types of Offenses: 

Violations are the least serious of offenses; Felonies and Misdemeanors are the most serious crimes punishable according to the New York State Penal Law.  

Other Resources:

Monroe County Sheriff Inmate Information

New York State Department of Corrections and Community Supervision Inmate Lookup

U.S. Immigration and Customs Enforcement (ICE) and Homeland Security Investigations (HSI) are committed to protecting the public and ensuring that the rights of victims are carefully observed. HSI administers a Victim Notification Program, which allows eligible victims and witnesses to obtain reliable and timely information regarding a criminal aliens release from custody. Visit the ICE Website to register and for more information. 

Learn more: Person in Crisis Team | Homicide Response Team Crisis Intervention Services