Crisis Intervention Services

The Office of Crisis Intervention Services (CISU) is a unit of the City's Department of Recreation and Human Services. The goal of the office is to create a comprehensive, community-based response to support victims and families dealing with homicides, mental health, domestic violence, and other related crises. 

The CISU is made up of three teams; The Homicide Response Team (HRT), the Person in Crisis Team (PIC) and the Community Support Team (CST).

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The CISU exists to provide response, support, intervention and resource information to those affected by crisis, trauma and crime. Scene response, mental and behavioral health response and victim assistance are just some of the services offered.

Crisis Intervention Services has many community partnerships including the Rochester Police Department, Pathways to Peace, Monroe County FIT Team, Willow and other community service providers, to ensure that the best help is available.

Learn more: Person in Crisis Team | Community Support Team | Homicide Response Team


Alia Henton-Williams
Manager of Crisis Intervention Services

Phone:  585-428-1303
Email: Alia.Henton-Williams@CityofRochester.Gov


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Call 9-1-1 immediately if you are threatened in any way. You have a right to be protected against intimidation and harm.

Important Numbers: 



Willow Domestic Violence Center

(585) 222-7233

District Attorney    

(585) 753-4500

Family Court Domestic Violence Services

(585) 371-3544

Child Protective Services    

(585) 461-5690

RESTORE Sexual Assault Services

(585) 546-2777



City Court Records

(585) 371-3417

Monroe County Jail Records

(585) 753-4135

Victims of crime, survivors of a homicide victim or children who have witnessed a crime may be entitled to compensation benefits through the NYS Crime Victims Board and may include:

  • Uncovered medical expenses
  • Lost wages 
  • Funeral expenses 
  • Essential personal property 
  • Counseling services
  • Transportation costs to court 
  • Loss of support benefits 
  • Rehabilitation services

 If you are the victim of a family (domestic) offense, you have the right to:

  • Bring charges both in Criminal and Family Courts
  • Request an Order of Protection (OOP), which may require that the offender stop threatening or harming you, or staying away from you entirely 
  • An OOP can be issued in both Criminal Court and Family Court 
  • A Criminal Court may issue an OOP to any victim and/or witness listed on the crime report once an arrest is made and the offender is arraigned before a Criminal Court judge. 
  • You may be eligible in Family Court if you currently are married or ever have been married to the offender, blood relatives, have a child in common, or are current or former intimate partners.

There are two types of Orders of Protection (OOP): 

  • No Contact OOP: The offender is not to have any contact with the victim.
  • No Offensive Contact OOP: The offender can have contact with the victim but cannot physically harm, or threaten to harm, the victim.  


To file for a warrant for a person’s arrest, bring your copy of the Crime Report to Room 270 (second floor) of the City Public Safety Building where you can see a police paralegal. Call (585) 428-6571 for general inquiries.

District Attorney:

The District Attorney's Office (DA's) is the prosecuting attorney who represents the interests of the State and victim concerns throughout the criminal case.
Pre-Trial Release: A defendant is interviewed before and after arraignment to determine eligibility of non-financial release and to assess the defendants likelihood to return to court.

Types of Offenses: 

Violations are the least serious of offenses; Felonies and Misdemeanors are the most serious crimes punishable according to the New York State Penal Law. 

Other Resources:

Monroe County Sheriff Inmate Information

New York State Department of Corrections and Community Supervision Inmate Lookup

U.S. Immigration and Customs Enforcement (ICE) and Homeland Security Investigations (HSI) are committed to protecting the public and ensuring that the rights of victims are carefully observed. HSI administers a Victim Notification Program, which allows eligible victims and witnesses to obtain reliable and timely information regarding a criminal aliens release from custody. Visit the ICE Website to register and for more information.