911 - Emergency Communications - Employment

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Benefits of Employment with the 911 Center 

  • On the job training
  • College Credits - Free MCC College Credits toward Associates in Public Safety Communications accumulated in the first year of employment while on the job training. 

  • Dispatchers earn 40 College Credits, Telecommunicators earn 21 College Credit

  • Medical Coverage - no monthly premium for a family (City pays 100%)

  • Vision / Dental Coverage – low monthly premium
  • Life Insurance
  • NYS Retirement
  • 14 paid Holidays
  • 10 to 25 paid vacation days per year (depending on years of service)
  • 4 days Personal Leave (after 1 yr. of employment)
  • 12 Sick days per year
  • Bereavement Leave
  • Shift Trading Availability
  • Overtime 
  • Employee Assistance Program
  • Uniform Allowance
  • Tuition Assistance Benefit
  • Employer Assisted Housing Program

Hiring Process

Candidates who meet the minimum qualifications are required to take a Civil Service examination. Candidates who pass will be placed on an eligible list and may be canvassed by mail. In the pre-employment process candidates will undergo a State and national criminal history background investigation which will include a fingerprint check to determine suitability for employment, a medical evaluation, and a drug test. A psychological evaluation will also be administered prior to any formal offer of employment or appointment as an employee at the 911 Center. Those hired are chosen from the candidates who have successfully completed all stages. Candidates remaining on the eligible list may be canvassed at a future date as vacancies occur. We offer continuous recruitment.

We're always looking for good people. If you're interested, please visit the City's employment page to see what opportunities are available.  For more information, call the 911 Center at 585-528-2200 or contact via email at: Join911@monroecounty.gov.  A member of the recruitment team will be back in touch within 24 hours.