The City of Rochester is committed to enhancing mobility for residents and visitors as we advance toward a future of sustainable, safe, and equitable transportation. The City's bicycle and scooter shared mobility program is an important part of meeting this goal.
The City partners with Veo, an independent shared mobility company that operates a mixed fleet of shared e-scooters and e-bikes. Devices are distributed throughout neighborhoods in each quadrant of the City. Veo employs a team of local staff who are responsible for distributing and maintaining the fleet and responding to any issues or complaints. Learn more at veoride.com/rochester-ny/.
How to ride a Veo e-scooter or e-bike
- Riders (ages 18+ only) can download the free VeoRide app (available through the App Store and Google Play) to locate a nearby e-bike or e-scooter.
- Scan the device's QR code using the VeoRide app and pay $1 to unlock the vehicle. Current per-minute rates for rentals are available through the app. First-time users will need to complete a user agreement and review rules of the road.
- After completing their trip, riders may park their vehicle upright and adjacent to a bike rack, in a designated Veo hub as identified in the app, or at the curb along the outer edge of a sidewalk or tree lawn. If another user does not rent the vehicle soon thereafter, local Veo staff will pick it up. All devices are GPS-enabled.
- Riders must not block sidewalks, handicap-accessible curb ramps, bike lanes, driveways, or the roadway when parking an e-bike or e-scooter. Riders are required to submit a photo within the app to confirm proper parking.
How to report a Veo scooter or e-bike that is knocked over or improperly parked
If an e-scooter or e-bike is blocking a sidewalk, curb ramp, bike lane, driveway, or the roadway, please report the issue to Veo using the following steps:
- Gather identifying information about the vehicle. If possible, snap a photo of its QR code or the frame number at the bottom of the vehicle's stem.
- Note the vehicle's location using a street address or the nearest intersection.
- Send a brief email to hello@veoride.com describing the vehicle's location and the problem. Make sure to note you're reporting an issue in Rochester, NY. If possible, attach a photo.
- Veo will dispatch a local technician to address the issue.
- You can also report an issue by gathering the above information and calling Veo's customer service number at 855-836-2256.
Safety tips for riders
- Be respectful of pedestrians and all other users of City streets.
- Prioritize your own safety and wear a helmet throughout your ride.
- New or learning riders can activate Education Mode in the app to limit their speed and get used to riding with Veo.
Find out if you qualify for a discounted rate through Veo Access
Learn more about the Veo Access program, which offers reduced rates for qualifying low-income users: veoride.com/veo-access/
To learn about options for riders without phones or bank accounts, please call Veo's customer support line at 855-836-2256.
For More Information
For questions or issues related to a Veo e-bike or e-scooter or a Veo account, contact Veo at 855-836-2256 or hello@veoride.com.
For questions or more information on the City's shared mobility program, please contact Principal Transportation Specialist David Riley at 585-428-6978 or david.riley@cityofrochester.gov.