Some City services impacted by global outage

The City of Rochester has been impacted by the CrowdStrike software update, but most systems remain functional and most offices remain open.

The City’s Information Technology Department has been working since the early hours of the morning to fix key systems, including email, camera systems, mapping, and dispatch systems. 

All public safety systems, including Police and Fire, are fully functional and are utilizing backup systems for some tasks. Refuse and recycling pickup and water systems are fully functional. Payment windows at City Hall are open, and the City Clerk’s office will be open but some services may be delayed.

The City’s parking, traffic violations, and building/zoning permit offices rely on external technology systems that have been impacted by the outage, so those offices will be closed today. 

Currently, the City’s 311 system is not working, so people are encouraged to use the 311Live online service platform on the City’s website. 

City employees have reported to work. Some employee workstations may be affected, and IT staff is prioritizing to apply fixes to individual computers. It may take some time for all systems to recover, and the City asks for patience as it addresses all outages.

We will continue to provide updates on this page as they are made available.