Other ways to communicate with 911
Monroe County 911 has “Text to 911,” an option for Verizon, T-Mobile, AT&T and Sprint customers who need to contact 911. Monroe County is the first 911 Center in New York State to accept text messages from all four major carriers!
Verizon, T-Mobile, AT&T and Sprint customers in Rochester and Monroe County can now send a short message service (SMS) text message to 911 for emergency help when they are unable to make a 911 voice call.