Online Payment Portal

Hamer Page

Use the eCitizen online payment portal to:

  • Create a user profile and sign-up for recurring auto payments (Tax and Water customers only)
  • Pay Your Tax Bill
  • Pay Your Water Bill
  • Pay Your Parking Ticket
  • Renew Alarm Permits
  • Donate to Rochester Animal Services
  • Donate to Reforest Mount Hope Cemetery  

Questions about your City tax bill or water bill?

For a list of alternative payment options, click here 

Convenience fees waived until 2/28/22
 
 

Payment Amount

Fee

Electronic Check

any

 waived until 2/28/22*

Credit Cards

 $0.01 to $100.00

waived until 2/28/22

   $100.01 or greater

waived until 2/28/22

For a list of alternative payment options, click here

 
 *A non-negotiable $20 fee will be assessed by the City if an electronic check payment bounces for any reason.  Please be careful when entering electronic check information (account number, routing number). 

Problems viewing the eCitizen portal? Click here. For additional questions regarding your online account, email billpay@ecitizenportal.com or call 1-800-926-3466.   

Rochester Traffic Violations Agency

The City of Rochester Traffic Violations Agency now adjudicates traffic infractions in violation of the New York State Vehicle and Traffic Law. To pay a traffic tickets through this agency, visit www.CityofRochester.gov/RTVA 

Online Payments Comparison Chart

 

Credit Card

      EFT    

AutoPay

 Taxes

X

X

X

Water Bill

X

X

X

Parking Ticket

X

 

 

Alarm Permit Renewal

X

X

 
Animal Services Donations

X

X

 
Reforest Mount Hope Donations

X

X