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Emergency Communications Department

About the Emergency Communications Department

The Emergency Communications Department serves as a vital link between the citizens of the city and county and their public safety agencies. The Department operates the 911 Call Center and the City's 311 Call Center.

 

911 Accreditation 

To the credit of the hard working staff of the 911 Center, we are certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The 911 Center is also accredited by the NYS Sheriff’s Association (NYSSA). 

Learn more about accreditations 

To Contact 911 from outside Monroe County

If you need to contact 911 for an emergency and you are outside Monroe County please dial 585-428-6666.

You can also find the Emergency Communications Department on our official Facebook page.

Contact:

Emergency Communications Department

585-528-2200
Send an Email

321 W. Main St.
Rochester, NY 14608
United States

Open 24 hours daily.

Spotlight

Photo of a phone on a desk.

911
Photo of the Rochester skyline in the morning.

311
Holiday Skyline image

Emergency Alerts

A Message from the Director

Portrait of Michael Cerretto.

Michael J. Cerretto

Welcome to the Emergency Communications Department. The 911 Center began operations in February, 1986 as a way to consolidate services in Monroe County. The Center has continued to grow and now serves 76 different public safety agencies. Last year, our employees handled 1,114,215 calls for service.

Our highly trained staff always strives to provide the best service possible to the public. Our employees are the most dedicated you will find anywhere, subjecting themselves to rigorous training standards. They take pride in the high expectations they set for each other. As you can see, the 911 Center is immensely successful and is a national model.

Spotlight on Rochester