The CTO leads the IT department and reports directly to the Mayor. They are responsible for: 

• Developing the City’s strategy for using technological resources.  
• Ensuring technologies are used efficiently, cost-effectively, and securely.  
• Evaluating and implementing new systems and infrastructure.  
• Overseeing the management of existing systems.  
• Executive management of the IT Department.  

• Leads IT policy administration  
• Plans and oversees IT architecture development  
• Manages IT vendor relationships  
• Collaborates with the Project Management Office and Departments on the planning and execution of technology initiatives  
• Oversees execution and governance of projects within IT  
• Oversees mainframe systems operation, backups, recovery, and management 

• Performs IT Service Management (Service Desk, Problem Management, Change Management)  
• Provisions and maintains end user hardware for computing, printing, and telephony systems  
• Packages, deploys, and provides end-user support for operating systems and application software  
• Manages end-user device portfolio and inventory 
• Contact the IT Service Desk at (585) 428-7587

• Builds and maintains custom web applications and process automations for departments 
• Trains City staff on the use of custom business applications 
• Performs research, GIS mapping, and data analysis; maintains data dashboards and reporting tools 
• Facilitates governance and enhances stewardship of data citywide 

• Delivers network infrastructure planning, design, deployment, and migration
• Manages enterprise network engineering and telecommunications  
• Delivers video surveillance/camera access and control services  
• Oversees cyber security governance, cyber compliance, and cyber risk management services 
• Supplies effective monitoring and protection solutions for City data and technology  
• Monitors and responds to cyber security incidents  
• Delivers effective cyber security training and education for all City users 
• Governs identity and access management to City data and technology

• Delivers technical infrastructure planning, design, deployment, and migration  
• Manages backup and recovery (including Disaster Recovery)  
• Performs systems monitoring and alerting for City technical infrastructure and performance  
• Manages Data Center operations and server environment.  
• Manages internal and external Identity and Access Management systems  
• Manages SQL Server database environment  
• Manages system integrations