Northwest Quadrant Service Center

Coronavirus Response Update: (Tuesday, June 23, 2020) – The City’s Department of Neighborhood and Business Development issued the following customer-service procedures during the COVID-19 outbreak. Learn more>> 

Welcome! We look forward to working with you to make the Northwest Quadrant a better place to live, work, play and raise a family. From the JOSANA Neighborhood to Charlotte, your Quadrant Team and Service Center staff will work with our community partners to resolve quality of life issues, pave the way for appropriate housing and economic development, and help make Northwest Rochester the best it can be. 

Neighborhoods

Please visit our neighborhood pages to learn more about our vibrant community:

2020 Northwest NSC Quad Team Meetings:

Our Quadrant Team meets regularly with representatives from all of our neighborhoods at the Northwest NSC Office.  Please contact the office for more information about how you can get involved.   

Quad Team meetings are quarterly.  Meeting times vary by date.  Meeting times are either Noon am or 5:30 pm at the Northwest NSC office.

January 22 at Noon  March 25 at 5:30 pm June 24 at 5:30 pm 
September:  23 at Noon December:  16 at Noon  

  

Northwest Quadrant Information

*NEW City of Rochester Business Permit process during local Health Emergency:  

Person to Person Meetings

 Person to Person meetings are available BY APPOINTMENT ONLY at each NSC Office via Phone Call or Zoom Meetings:  Tuesdays and Thursdays from 10am - 3pm.


New Business Permit Application Processing

 

Deliver your initialized and completed hard copy application along with a check or money order fee payment  (non-refundable $25.00 application fee, payable to the "Rochester City Treasure")off to the  CITY HALL, LINK ENTRANCE, 30 Church St., NBD/PERMIT OFFICE'S DROP BOX.  Your Business Permit application will be reviewed for legal use compliance under the Zoning Code and the New York State Building Code.  If your proposed use is in compliance with these codes, your application will be forwarded to your local NSC Office for final review and completion.  For more details consult the new Business Permit process.   

After obtaining New York State Building Code and Rochester Zoning Code approval and paying the non-refundable $25.00 application fee, YOUR local NSC Office will next contact you by phone or email to provide the additionally required documents listed below AND schedule a Good Neighbor Agreement teleconference.  Lastly, your new Business Permit will be mailed to you via the U.S. mail system.

You will need government Photo identification (NYS Driver's / Non-driver's License or United States Passport) of all persons listed on your application is required. FAILURE TO INCLUDE COPIES OF REQUIRED DOCUMENTS WILL DELAY PROCESSING.  For more details consult the new Business Permit process.   

  If your business has a signed and approved Entertainment or Amusement License from the Rochester Police Department NO Business Permit is required.   If any of these licenses are "pending," a Business Permit is REQUIRED before opening your business.

  All Fire Department, building permits, and Code Enforcement building inspections must be completed at your site. before a business permit can be issued.  Allow two weeks for this "extended" process before receiving your new or renewal Business Permit.

Northwest NSC Office Lobby Drop Box will be available on Monday - Friday from 8 a.m. - 4 p.m. and the City Hall Drop Box is available 9am - 5pm. 


 Renewal Business Permit  Form Processing 

 
 Business Permit Renewal form and Good Neighbor Agreement form will be mailed to you prior to your Business Permit expiration date.   You must review, update, sign, and return the signed Renewal Application Forms by U.S. Mail or deliver them to CITY HALL, LINK ENTRANCE, 30 Church St., NBD/PERMIT OFFICE'S OR NSC OFFICE'S DROP BOXES.   Renewal Application forms received  before 30 days before your Business Permit expiration date are FREE.   Renewal Business Permits Certificates will be returned via U.S. Mail. 

 Northwest NSC Office Lobby Drop Box will be available on Monday - Friday from 8 a.m. - 4 p.m. and the City Hall Drop Box is available 9am - 5pm. 


*NEW City of Rochester Handicapped Permit process during local Health Emergency:  

ALL NEW AND RENEWAL PERMITS REQUIRE DELIVERY TO:  CITY HALL, LINK ENTRANCE, NBD/PERMIT OFFICE'S OR NSC OFFICE'S DROP BOXES: 

NEW Handicapped Permits Process

  1.  You need a signed New York State DMV-664.1 Handicappd Form (SIGNED BY YOUR DOCTOR)   
  2. Please make sure your completed NY State Handicapped Form  is signed by YOUR DOCTOR and YOU, and has your phone number. 
    • Copy of NYS Driver’s License OR NY State ID of Applicant REQUIRED 
    • Alternate Proof of Address is REQUIRED,  if address is different than on the NYS license/ID. 
    • Take a photo/scan of driver’s license or NY State ID and send it to NWOffice@cityofrochester.gov
     
  3. Deliver your completed NYS Handicap Application to the Linkage Entrance at City Hall, 30 Church Street, 
  4. Drop documents in the NBD/Permit Office drop box. 
  5. CONFIRM NSC staff's receipt of all required documents!
  6.  Call or Email local NSC office to report your drop off to the NBD/Permit Office Drop Box     
  7. Delays in processing may occur if you fail to contact NSC staff at time of drop off. 

Northwest NSC Office Lobby Drop Box will be available on Monday - Friday from 8 a.m. - 4 p.m. and the City Hall Drop Box is available 9am - 5pm. 


RENEWAL Handicapped Permits Process

    ALL RENEWAL PERMITS ARE PROCESSED AT LOCAL NSC OFFICES VIA THE LOBBY DROP BOX AVAILABLE MONDAY - FRIDAY FROM 8AM -- 4PM.

  1.   You have to give back/return the old handicapped permit for the handicapped permit RENEWAL process. 
    • Deliver your completed NYS Handicap Application to the Linkage Entrance at City Hall, 30 Church Street.
    • Drop documents in the NBD/Permit Office drop box. 
     
  2.   Take a photo of the driver’s license and send it to NWOffice@cityofrochester.gov 
    • Driver’s License or NY State ID REQUIRED
    •  Proof of CURRENT Address is REQUIRED, if address is different than on the license/ID. 
    • Take a photo/scan of driver’s license or NY State ID and send it to NWOffice@cityofrochester.gov
     
  3. CONFIRM NSC staff's receipt of all required documents!
  4. Call or Email local NSC office to report Delivery to the NBD/Permit Office drop box.  
  5. Delays in processing may occur if you fail to contact NSC staff at time of drop off. 

          

We look forward to serving you!

Northwest Quadrant
71 Parkway - First Floor
Rochester, New York  14608
Tammi R. Herron, Administrator
(585) 428-7620
Tammi.Herron@CityofRochester.Gov
www.cityofrochester.gov/nwnsc