Northwest Quadrant Service Center


Bruce Wilder, NSC Administrator

Welcome! We look forward to working with you to make the Northwest Quadrant a better place to live, work, play and raise a family. From the JOSANA Neighborhood to Charlotte, your Quadrant Team and Service Center staff will work with our community partners to resolve quality of life issues, pave the way for appropriate housing and economic development, and help make Northwest Rochester the best it can be. 

City of Rochester – Emergency Rent Assistance

Please note; the City of Rochester partners with local agencies to administer rental arrears assistance programs.

Are you eligible?*

 You are a renter;

 You have lost income due to the COVID-19 pandemic;

 You are in immediate danger of eviction, homelessness, loss of housing, or utility shut off; and,

 You have a household income at or below guidelines


 *Asistencia de Emergencia para Alquiler aqui>>


Please visit our neighborhood pages to learn more about our vibrant community:

2022 Northwest NSC Quad Team Meetings:

Our Quadrant Team meets regularly with representatives from all of our neighborhoods at the Northwest NSC Office.  Please contact the office for more information about how you can get involved.    Please submit your ideas, questions, and concerns to Tiara one week  prior to the Quad Meeting.   If you would like for your concerns to be placed on the agenda at the Quad Meeting, we will need to know the following: Who, What, and When.  You will be allotted 5-7 minutes.

Quad Team meetings are quarterly.    Meeting times are either Noon or 5:30 pm at the Northwest NSC office.

2022 Quad Team Meeting Dates:

All Quad Meetings will be via Zoom until further notice.   Meeting times and dates are subject to change. 

January Cancelled  March 23 at 5:30 pm June 22 at 5:30 pm 
September:  21 at 12 Noon December:  14 at 12 Noon  

  2022 Northwest NSC Outreach Dates

Name Date Time Location Address
Maplewood 6/15 5:30-7:30pm Sacred Heart Cathedral 296 Flower City Pk
Edgerton 6/24 5:30-7:30pm Jones Square Park 170 Saratoga Av
Lyell Otis 7/20 5:30-7:30pm JR Wilson Park 160 Burrows St
Charles House Neighbors in Action 8/13 12:00-5:00pm Triangle Park 554 Smith St
Charlotte 9/14 5:30-7:30pm  School #42 3330 Lake Av

Northwest Quadrant Information

*UPDATED City of Rochester Business Permit process during local Health Emergency:  

UPDATED Business Permit Application Processing (Return to NORMAL Processing Procedures)

Bring  your initialized and completed hard copy application along with a check or money order fee payment  (non-refundable $25.00 application fee, payable to the "Rochester City Treasure") off to the  PERMIT OFFICE at CITY HALL, 30 Church St.,   Your Business Permit application will be reviewed for legal use compliance under the Zoning Code and the New York State Building Code.  If your proposed use is in compliance with these codes, your application will be forwarded to your local NSC Office for final review and completion.  For more details consult the new Business Permit process.    New City Hall Business Hours:  9 a.m. - 4.p.m.

After obtaining New York State Building Code and Rochester Zoning Code approval and paying the non-refundable $25.00 application fee, take your approved and signed Business Permit application to your  local NSC Office.

You will need bring your:

  1. Government Photo identification (NYS Driver's / Non-driver's License or United States Passport) of all persons listed on your application. 
  2. Copies of any NYS Licenses (e.g. Barber, Beautician, Tattoo, Tobacco, Vapor Products, E-Cigarettes, etc.)
  3. NYS Certificate of Authority (NYS Resale Taxes)   


 If your business has a signed and approved Entertainment or Amusement License from the Rochester Police Department NO Business Permit is required.   If any of these licenses are "pending," a Business Permit is REQUIRED before opening your business.

  All Fire Department, building permits, and Code Enforcement building inspections must be completed at your site before a business permit can be issued.  Allow two weeks for this "extended" process before receiving your new or renewal Business Permit.

Handicapped Permits will now be processed at your local neighborhood NSC Offices.   You may speak to a someone at the NSC Offices during NEW business hours or drop off your documents at the NSC Drop Box.   NSC Business Hours:  8 a.m. - 5 p.m.

Person to Person Meetings

  • Person to Person meetings are available BY APPOINTMENT ONLY at NSC Director's Office in City Hall, 30 Church St.
  • Person to Person meetings are available BY APPOINTMENT ONLY at each NSC Office via Phone Call or Zoom Meetings:  Tuesdays and Thursdays from 10 a.m. - 3 p.m.

Northwest NSC Office Lobby Drop Box will be available on Monday - Friday from 8 a.m. - 5p.m. 


We look forward to serving you!

Northwest Quadrant
400 Dewey Avenue
Rochester, New York  14613
Bruce Wilder, Administrator
(585) 428-7620